Surgery Times

Waterside Medical Centre Opening Times

Waterside Medical Centre Surgery Times

Out of Hours

For Urgent Calls Outside Normal Hours Please Telephone (01926) 600090.

The out of hours service has been reorganised. The surgery number is available Monday to Friday, except bank holidays from 8.00am to 6.30pm. If you feel unwell outside these times you should wait, if possible, until the surgery reopens.

If you think that your problem cannot wait you should call the emergency surgery out of hours service. Please remember that this service is for use in urgent situations only.

If you have something minor such as a cough/cold your local pharmacy will be able to help you.

If you are not sure what to do and need advice, you should call NHS Direct on 0845 46 47. This helpline is available 24 hours a day.

REMEMBER, for life-threatening emergencies you should go to the nearest accident and emergency department or dial 999.

What do you mean by out of hours? These are the times outside the surgery's normal working hours, which means evenings, weekends (including Saturday mornings) and bank holidays. If you have any doubt about the hours of opening the surgery will be able to tell you what these are.

Does this mean that there is a different service? Yes. The new service is based at Warwick Hospital and this is where your call will be answered. The service is run by a specially trained team of doctors and nurses with the added support of emergency care doctors and nurses and other specially trained health care professionals.

Many of the local GPs have expressed an interest in working as part of this service, so you may well see familiar faces.

Who will answer my call? If you call the emergency out-of-hours service you will speak to an emergency nurse who is trained to go through your symptoms with you. An interpreter can be made available over the phone if one is needed. Together you and the nurse will decide the most appropriate course of action. This could be:

To see your local pharmacist about self medication.

To make an emergency appointment to see your own doctor as soon as the surgery is open again.

To make an appointment at the out-of-hours emergency service because you need to be seen quickly. The appointment should mean that you do not have to wait to see a doctor or nurse and they will be expecting you.

To make an appointment for one of our specialists from palliative care or mental health to visit you at home.

To have a home visit from an emergency care practitioner.

Disabled Access

The premises have been specially designed to accommodate disabled patients. All consulting rooms are on the ground floor. A disabled WC is provided near the front entrance. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.