How do I...
Obtain Telephone Advice?

If a face-to-face consultation is not available at the required time and the patient requests telephone advice, a message, giving brief details, can be left with the receptionist who will pass these on to the duty doctor to be dealt with on the same day.
Non-urgent telephone messages will be passed on to the relevant clinician to be dealt with.
Responses cannot be guaranteed for the same day.

How do I...
Make An Appointment?

Appointments can be made in person or by telephoning 01926 428321 during reception hours. For an urgent appointment please telephone as early as possible. Please be prepared to give some indication of the urgency of the problem to the receptionist as this will enable us to arrange an appropriate appointment.

Urgent appointments are dealt with by the duty doctor of that day. Routine appointments can be made up to four weeks in advance to enable us to offer you an appointment at a time most suitable to your requirements. If you cannot keep an appointment please inform us as soon as possible.

The practice is pleased to announce that you are now able to book your appointment with the doctor of your choice online. You are able to book up to two weeks ahead and will be given a range of times to choose from.

Online Appointments

How do I...
Obtain A Home Visit?

Patients are requested to telephone before 10.30am if a visit is required that day. We ask that these are requested only when you are unable to get to the surgery. Please be prepared to give brief details of the problem as it helps us to decide the degree of urgency and whether special equipment may be required. A doctor may telephone you during the morning. Requests for urgent home visits will be put through to the duty doctor immediately. Late requests for routine or follow-up care received after 11.00am may be held over until the next working day.

How do I...
Obtain Test Results?

These take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice. Please ring after 10.00am for test results.

How do I...
Update my medical records?

In order for us to ensure your medical records are up-to-date, we would be grateful if you could take a few minutes to complete our online questionnaire. The information requested is basic and is of course confidential. Please click the link below:

Records Update Questionnaire

Please Note: If you do not wish to complete the questionnaire online please contact the surgery and we will arrange a paper copy to be sent to you.

How do I…
Update my personal details?

In order for us to ensure your contact details are up-to-date, it is important you notify us of any change of address or telephone number as soon as possible. Please click the link below to notify us of any changes:

Personal Details Update Form

Please Note: If you do not wish to complete the online form please ask at reception for a records update form which can be completed at the surgery.